Frequently Asked Questions


To better assist you we have answered a number of questions below related to insurance, repair, and other matters. We hope you will find these answers beneficial.

➟ Can I take my vehicle to the repair shop I choose?

➟ Must I obtain more than one estimate?

➟ How long will the estimate take?

➟ My vehicle was hit by another car and it’s not may fault, what are my options?

➟ My insurance company wants me to bring my vehicle to their claims center for an appraisal. Do I have to do this?

➟ How can I know my insurance company will be fair?

➟ Once my insurance company issues a check am I responsible for any additional charges?

➟ Do I have the right to a rental vehicle?

➟ What if my vehicle has frame damage, can it still be repaired?

➟ Will the new paint match my existing paint?

➟ Now that my vehicle has been in an accident will it ever be the same?

Can I take my vehicle to Neshaminy Collision?

Yes. The choice is yours.  Your insurance company cannot require you to have your vehicle repaired at a specific repair shop. Your policy will cover the cost of repairing your vehicle to its pre-accident condition no matter where you have repairs made.  Neshaminy Collision works with all insurance companies to return your vehicle to pre-accident condition.  We back this with our warranty for the lifetime that you own the vehicle.  (top)




Must I obtain more than one estimate?

Your insurance company may require more than one estimate before settling your claim. Multiple estimates help insurers determine the extent of your loss and prevent fraudulent claims. You are doing them a favor by doing so.  However, your insurance company cannot require unreasonable travel for you to obtain an estimate.  If you have an initial insurance estimate, Neshaminy Collision will begin repairs on your vehicle and, if necessary, work directly with the insurance company on your behalf for any supplemental repair costs due to hidden damage.  Note:   An Insurance company estimate is just that, an estimate.  They are well aware that hidden damage may exist once repairs begin.  They will pay the customer or the shop directly for any additional damages found caused by the accident. (top)




  

How long will the estimate take?

Allow approximately 5-10 minutes for us to inspect your car and write an estimate. (top)




My vehicle was hit by another car and it’s not may fault, what are my options?

There are two ways to handle the situation. Your individual circumstances should determine which option is best for you:
 You can allow Neshaminy Collision & Auto Repair to help guide you through the third party claims process or through the other parties insurance company.  We do this on a daily basis and it would be our pleasure to assist you.  If successful, the need for all or part of your deductible and rental expense would be eliminated.

Or you can allow Neshaminy Collision to work directly with your insurance company to file and process the claim for you promptly and efficiently.  Most times your deductible is reimbursed by your insurer upon successful recovery from the other company whose insured was proven to be at fault.

Whatever avenue you decide, we will help you each step of the way. (top)




My insurance company wants me to bring my vehicle to their claims center for an appraisal. Do I have to do this?

You may want to do them a favor, or you may leave your car at our shop and request that they inspect it here. (top)




  

How can I know my insurance company will be fair?

The insurance company is required to return your vehicle to the condition it was in before it was damaged.  This is where it’s good to know Neshaminy Collision!  You are the customer and we make sure of it.  It is not uncommon for Neshaminy Collision’s estimate to vary from an insurer’s estimate. The design of newer model vehicles often makes it difficult to see all the damage upon first inspection, and most insurance company adjusters include only visible damage in their estimates. Upon disassembly of your vehicles damaged components, Neshaminy Collision will conduct a complete and thorough damage analysis. In the event additional damage is discovered, we will notify the insurance company and handle the necessary authorization and payments. (top)




Once my insurance company issues a check am I responsible for any additional charges?

Any estimate is just that – an estimate. An appraiser can only report that damage which is visible. When additional damage becomes evident as the repair progresses, your vehicle will be reappraised and a supplemental payment will be issued. In fact, most collision repairs require at least one supplement to the original estimate. (top)




Do I have the right to a rental vehicle?

If you have purchased rental car coverage, you can file a claim with your own insurance company who will directly bill with our rental company. Generally, you are entitled to a vehicle comparable to your own. However, in the case of certain high-value, high-cost vehicles, you may have to demonstrate your need for a specific replacement vehicle.  If it is determined that another driver was liable for the accident, you have the rights to a rental vehicle through the other driver’s insurance company. (top)




What if my vehicle has frame damage, can it still be repaired?

Yes. We have experienced technicians and state of the art equipment required to straighten and/or replace your vehicle’s frame to be sure that it’s back to factory specifications. (top)




Will the new paint match my existing paint?

We have a state-of-the-art spray booth with a computerized mixing system and high quality paint technicians in order to ensure the process of providing you a new finish to your vehicle. The Accu-Draft spray booth is fully heated, insulated, and environmentally safe. It is so efficient that you can spray a complete car, bake it, and in one hour put it outside. (top)




Now that my vehicle has been in an accident, will it ever be the same?

A collision brings about many changes to an auto. It is the role of the collision repair technician to restore the safety, function and appearance of your car to pre-accident condition. Using the latest in repair technology and original parts, your car is structurally rebuilt to its factory dimensions and tolerances. (top)

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